Managed IT support for SMEs with rapid remote helpdesk, proactive maintenance, and clear per-user pricing through one main point of contact.
Pricing starts from £60/mo + VAT.
Managed IT helps organisations work more efficiently and stay resilient — without relying on endless troubleshooting. You get a predictable monthly subscription that combines full support, remote monitoring, and proactive maintenance, so issues are handled before they become outages.
Download the overview PDF — same detail as this page, handy to share with your team.
Everything below sits behind the two subscription tiers — Essentials for solid coverage, and Premium+ when you need advanced security and operational excellence on top.
We manage your team’s day-to-day technology issues through secure remote access and a responsive helpdesk — software problems, device resets, email issues, password resets, and more. Most issues are resolved quickly without an on-site visit, with clear response times and expert assistance whenever something goes wrong.
Designed to act like the internal IT department you may not have — enterprise-grade support at a predictable monthly cost.
Your IT environment stays stable and visible through advanced RMM. Devices are continuously checked for performance issues, security risks, failed updates, and hardware degradation — so problems are often caught before they affect your work.
Patch management and maintenance run in the background. If something fails, we intervene remotely where possible, keeping your organisation productive, compliant, and protected without the overhead of a full in-house IT team.
Every laptop, desktop, and workstation is protected with security that goes beyond traditional antivirus: advanced threat detection, ransomware protection, device health monitoring, automated remediation, and controls over removable storage or risky software.
Browsing can be guarded with URL filtering and category-based web blocking, with policies so high-risk sites are harder to reach from business devices. Cybersecurity awareness training for staff is included.
Data loss can stop a business in its tracks. We provide managed backup aligned with Microsoft 365 and Google Workspace — encryption, versioning, and recovery options so you can restore mail, files, and collaboration data after ransomware, accidental deletion, or corruption.
Backups are monitored and tested as part of the service so recovery is there when you need it, not just “set and forget”.
Professional, branded signatures applied consistently across your organisation — without every employee maintaining their own template. Deployed from one place and compatible with Microsoft 365 and Google Workspace.
Role or branding changes (job titles, logos, disclaimers) can roll out automatically so everyone stays on-brand overnight.
Two clear tiers. All prices are plus VAT at the prevailing rate.
Solid coverage for teams that need dependable support, monitoring, and backup.
+ VAT
For organisations that want advanced security and signatures bundled into one tier.
+ VAT
Hover a row to compare what each tier includes — orange ticks mean included in that package.
Tap through each feature — two columns show what’s included on each tier.
Managed IT support & RMM
Essentials
Premium+
Managed advanced threat protection
Essentials
Premium+
Managed email security
Essentials
Premium+
Managed backup
Essentials
Premium+
Centralised email signatures
Essentials
Premium+
Microsoft 365 & Google Workspace licensing
Essentials
Premium+
Service level agreement
Essentials
Premium+
| Feature | Essentials | Premium+ |
|---|---|---|
| Managed IT support & RMM | Included | Included |
| Managed advanced threat protection | Add-on | Included |
| Managed email security | Add-on | Included |
| Managed backup | Included | Included |
| Centralised email signatures | Add-on | Included |
| Microsoft 365 & Google Workspace licensing | Quoted separately | Quoted separately |
| Service level agreement | Standard | Priority |
Minimum commitments and onboarding may apply — we’ll confirm scope on enquiry.
Whether you’re a growing business that needs dependable IT or you’re already a dotwall client and want support under one roof — tell us what you need. We’ll scope it with you and connect you to the same trusted partner team that delivers the service, so you get responsive help and clear pricing without the runaround.
Tell us a bit about you, your business, and what you’re looking for — we’ll come back to you by email.
