Yes, it’s absolutely free. This is our basic business hosting, designed for websites with moderate traffic. While it’s not intended for sites receiving thousands of visitors per week, it’s perfect for most charities and can handle hundreds to thousands of visitors a week. If your website expects high traffic volumes or simultaneous visitors, we can offer advanced hosting at a heavily discounted rate. For most charities, though, this package is more than sufficient.
We just need proof that you’re a registered non-profit or charity. Simply provide your registered charity number so we can verify it on the appropriate registry, along with the domain name associated with your organisation.
No, there is no setup fee. In fact, there are no fees at all. If you’d like to migrate your website to us, we’ll happily help you move it to our platform free of charge.
Verification is simple—just provide your registered charity number, and we’ll check it against the registry database.
No, you don’t need to be in a specific country. While we are based in the UK, we can host websites for charities anywhere in the world. However, note that our hosting doesn’t include a content delivery network (CDN). If you’re based far from the UK, like in Australia, you might consider hosting closer to your region to ensure optimal performance. That said, our service is perfect for many international charities.
Absolutely! We can host new websites, existing ones, HTML sites, page builder sites, and more—just not platforms like Wix or Squarespace. If you’re unsure, get in touch, and we’ll guide you.
Yes, we can host up to three email accounts. Storage is limited, but if you need more, let us know so we can discuss your specific requirements. Email can be tricky for large organisations, so we’re happy to help find the best solution for you.
We offer full support for hosting-related issues. For example, if your website goes down, we’ll investigate and help resolve the issue. However, hosting support doesn’t cover website-related problems like error messages or broken pages. For such issues, we offer discounted rates for charities and are happy to help where we can.
Yes, we offer website maintenance packages that include both design and development time. We provide discounted rates for charities and non-profits, so please contact us to discuss your specific needs—we’d be delighted to help.
No, unfortunately, we can’t directly host websites built on platforms like Wix or Squarespace, as they are closed systems that don’t allow external hosting. However, if you’d like to move away from those platforms, we can help rebuild your website on WordPress or Elementor, giving you complete flexibility and control. This also ensures you can use our free hosting offer for charities. Get in touch, and we’d be happy to discuss your options and pricing.
Fill in the form below to get started! One of the dotwall team will contact you to learn more about your charity and set up your website.
Need help migrating from your current host? We can usually handle it, but depending on its complexity, we’ll be in touch to discuss it. Just let us know in the form, and we can discuss the details on the phone.
Feel free to share any other information you think we should know in the “Anything to add?” field.
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